Purchase and Shipping

I want you to be totally happy with your painting. If you have any questions before purchasing please contact me at tricia@triciamossart.com or tel: 07713 625153

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

ORDERING

How is my payment handled?

Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Paying by bank transfer

I’m very happy to receive payment by bank transfer. This saves me credit card fees. If you would like to use this option, email me and I’ll send you details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.

SHIPPING

I have placed my order, how soon will I receive my artwork?

Most orders of original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Orders of Editions are made once an order comes in, so please leave at least 3-4 weeks for these to be dispatched. If you require this urgently, get in touch and I will do my best to work with your time frames.

Can I collect my artwork from your studio?

Yes, you’re welcome to come and collect from my studio, the address is 10 Southridge Place SW20 8JQ. Email me to arrange this.

Is Shipping included?

No, Shipping will be added to all artworks and will vary depending on the size and weight.

What about large or high value artworks?

I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options. Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

RETURNS

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

What about Overseas Returns?

At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

If you have any further questions please let me know before placing your order.

Contact me at tricia@triciamossart.com. Tel:07713 625153

LAST UPDATED: 27 October 2020